DEOGRADIA TRADING ENTERPRISE
General Information & Terms of Service
About Us
Deogradia Trading Enterprise specializes in sourcing, selling, and facilitating the shipment of goods from China to Ghana and other parts of the world. We work with trusted third-party shipping agencies to ensure your items are delivered safely to your desired destination.
1. Ordering Process
Customers can place orders by providing full details of the items they wish to purchase.
Once the order is confirmed, a quotation (including product cost, service fee, and estimated shipping cost) will be provided.
Orders will only be processed after full or agreed payment is made.
2. Payment Terms
Payments must be made through approved enterprise channels.
Depending on the agreement, customers may be required to pay full payment upfront or a deposit before processing begins.
Any outstanding balance must be cleared before shipment delivery.
3. Shipping & Delivery
All shipments are handled by third-party shipping agencies.
Delivery timelines are estimates and may vary due to customs clearance, logistics delays, or unforeseen circumstances.
Deogradia Trading Enterprise is not responsible for delays caused by shipping companies, customs, or external factors.
4. Shipping Fees
Shipping costs are calculated based on weight, volume, and destination.
Customers are responsible for all shipping charges unless otherwise agreed.
Additional charges such as customs duties or taxes may apply depending on the destination country.
5. Inspection & Product Quality
We ensure that products are sourced according to the customer’s specifications.
Where possible, items may be inspected before shipment.
Customers are encouraged to clearly state product requirements to avoid errors.
6. Defective or Damaged Items
If items arrive defective or damaged due to shipping, the cost shall be borne by the shipping agency.
Customers must report any damage or defects within a reasonable time after receiving the goods.
Evidence such as photos or videos may be required to support claims.
7. Returns & Refunds
Returns are subject to agreement and the nature of the issue.
Refunds may be processed in cases where items cannot be delivered or orders cannot be fulfilled.
Refund timelines depend on the payment method and circumstances.
8. Customer Responsibilities
Provide accurate delivery information including address and contact details.
Ensure compliance with import regulations in their country.
Respond promptly to communication regarding their orders.
9. Limitation of Liability
Deogradia Trading Enterprise acts as a sourcing and facilitation service provider.
We are not liable for delays caused by third-party shippers, customs issues or seizures, or losses beyond our control.
10. Agreement
By placing an order with Deogradia Trading Enterprise, the customer agrees to these terms and conditions.